Privacy Policy
Last updated: March 21, 2026
Table of Contents
1. Introduction
Welcome to Frost Flame Arcade (“we,” “us,” or “our”). We operate the website frostflamearcade.com and are committed to protecting the privacy of our users. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our platform and enjoy our free social entertainment experiences, including Viking Voyage and other interactive modules.
By accessing or using Frost Flame Arcade, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with the terms of this policy, please do not access the site.
2. Information We Collect
We may collect the following categories of personal information when you interact with our platform:
- Identity Information: Your name, username, and age verification status.
- Contact Information: Your email address when you reach out via our contact form or subscribe to communications.
- Technical Information: IP address, browser type, operating system, device identifiers, screen resolution, and referring URLs.
- Usage Information: Pages visited, time spent on pages, interaction patterns with our arcade games, feature preferences, and navigation paths.
- Preference Information: Language settings, display preferences, and cookie consent choices stored locally on your device.
3. How We Collect Information
The following table outlines the types of data we collect, the purpose for collection, and the legal basis under PIPEDA:
| Data Type | Purpose | Legal Basis |
|---|---|---|
| Name & Email | Responding to inquiries and providing customer support | Consent |
| Age Verification | Ensuring compliance with our 19+ age requirement | Legal obligation & legitimate interest |
| IP Address & Device Data | Security, fraud prevention, and platform optimization | Legitimate interest |
| Usage & Interaction Data | Improving our arcade experiences and content personalization | Legitimate interest |
| Cookie Preferences | Remembering your consent choices and display settings | Consent |
| Contact Form Submissions | Processing support requests and feedback | Consent |
4. How We Use Information
We use the personal information we collect for the following purposes:
- To operate, maintain, and improve the Frost Flame Arcade platform and our interactive entertainment modules.
- To verify that users meet the minimum age requirement of 19 years.
- To respond to your inquiries, comments, and support requests submitted through our contact form.
- To monitor and analyze usage trends and preferences to enhance user experience.
- To detect, prevent, and address technical issues, security threats, and fraudulent activity.
- To send periodic communications about platform updates, if you have opted in to receive them.
- To comply with applicable Canadian laws and regulations, including PIPEDA.
6. Third-Party Services
We may engage third-party service providers to assist us in operating our platform and delivering our services. These third parties have access to your personal information only to perform specific tasks on our behalf and are obligated not to disclose or use it for any other purpose. Third-party services we may use include:
- Analytics Providers: To help us understand how users interact with our platform.
- Hosting Services: To securely store and serve our website content.
- Content Delivery Networks: To ensure fast and reliable delivery of our digital experiences.
We do not sell, trade, or otherwise transfer your personal information to outside parties for marketing or advertising purposes.
7. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements. Contact form submissions are retained for up to 24 months after your last interaction. Technical and usage data is retained in aggregated, anonymized form and may be kept indefinitely for analytical purposes. When personal information is no longer required, we securely delete or anonymize it.
8. Your Privacy Rights (PIPEDA)
Under the Personal Information Protection and Electronic Documents Act (PIPEDA), you have the following rights regarding your personal information:
- Right of Access: You may request access to the personal information we hold about you.
- Right to Correction: You may request that we correct any inaccurate or incomplete personal information.
- Right to Withdraw Consent: You may withdraw your consent for the collection, use, or disclosure of your personal information at any time, subject to legal or contractual restrictions.
- Right to Complain: You have the right to file a complaint with the Office of the Privacy Commissioner of Canada if you believe your privacy rights have been violated.
To exercise any of these rights, please contact our Privacy Officer at privacy@frostflamearcade.com. We will respond to your request within 30 days.
9. Children’s Privacy
Frost Flame Arcade is intended solely for adults aged 19 and older residing in Canada. We do not knowingly collect personal information from individuals under the age of 19. If we become aware that we have inadvertently collected personal information from a minor, we will take immediate steps to delete that information from our records. If you are a parent or guardian and believe your child has provided us with personal information, please contact us at privacy@frostflamearcade.com.
10. Policy Updates
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will notify you by posting the updated policy on this page and updating the “Last updated” date at the top. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of Frost Flame Arcade after any modifications constitutes your acceptance of the revised policy.
11. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:
- Privacy Officer Email: privacy@frostflamearcade.com
- General Inquiries: hello@frostflamearcade.com
- Legal Department: legal@frostflamearcade.com
- Contact Form: Contact Us Page
We are committed to resolving any privacy concerns and will respond to all inquiries in a timely manner, typically within 30 business days.